We always aim to get things right, but if you're unhappy with any part of your experience with Home Nomad, we want to hear about it.
How to make a complaint
Email us at classaretail@gmail.com or write to us at 141 Hansons Bridge Road, Birmingham B24 0PD, United Kingdom. Please include:
- Your name and order number
- What went wrong
- What you'd like us to do to put it right
What happens next
We'll acknowledge your complaint, look into it fairly and keep you updated until it's resolved.
Complaints about payment or finance
If you paid using a credit or buy now, pay later option provided by another company, that company is responsible for the credit agreement. Complaints about the credit agreement itself should be made to that provider first. If you're not happy with their final response, you may be able to refer your complaint to the Financial Ombudsman Service.
For complaints about the products you bought from us, such as damaged, faulty or incorrect items, please contact us directly using the details above.
This does not affect your statutory rights.