You have 14 days after receiving your item to cancel your order and request a return, for any reason.
What can be returned
Please take reasonable care of your item while it's with you. You can open and inspect it as you would in a shop, and we'd like it back in its original packaging where possible, with your receipt or proof of purchase. If an item has been handled more than is needed to check what it is and how it works, we may reduce your refund by the amount its value has fallen.
How to start a return
- Email us at classaretail@gmail.com with your order number and the item you'd like to return.
- We'll reply with the return address and instructions on how to send your package.
- Pack the item securely in its original packaging and send it back to us within 14 days of telling us you want to cancel.
Return postage
If you're returning an item because you've changed your mind, you're responsible for the cost of sending it back to us. We recommend using a tracked service, as you're responsible for the item until it reaches us. If your item is faulty, damaged or not what you ordered, we'll cover the cost of returning it.
Items that can't be returned if you've changed your mind
- Goods made to your specification or clearly personalised
- Goods that could spoil quickly
- Sealed goods for health or hygiene reasons that you've unsealed after delivery
- Gift cards
This doesn't affect your rights if an item is faulty, damaged or not as described. If you have a question about a specific item, please get in touch.
Damaged, faulty or wrong items
Please inspect your order when it arrives and contact us as soon as possible if an item is faulty, damaged or not what you ordered, so we can look into it and make it right.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
Refunds
We'll refund you within 14 days of receiving your item back, or of you giving us proof that you've sent it back, whichever is earlier. Refunds go to your original payment method, and your bank or card provider may take a little longer to show it. If more than 14 days have passed since we received your return and you haven't been refunded, please contact us at classaretail@gmail.com.
For full details, read our Refund policy. This does not affect your statutory rights.