Here are answers to the questions we get asked most. If you can't find what you need, email us at classaretail@gmail.com or visit our contact page.
Orders
When is my order confirmed?
Your order is accepted once we've received your payment and sent you an order confirmation email.
Can I change or cancel my order?
Please get in touch as soon as possible. We may not be able to change or cancel an order once it has been accepted.
Delivery
How long will my order take to arrive?
Every order is dispatched within 48 hours and ships free. Delivery typically takes 3 to 6 days. Delivery times are estimates and aren't guaranteed. See our Delivery page for more.
How much does delivery cost?
Nothing. We offer free shipping on every order.
Returns and refunds
Can I return something?
Yes. You have 14 days after receiving your item to request a return. Items need to be unused, in the same condition you received them and in their original packaging. See our Returns page for how to start a return.
When will I get my refund?
Once we've received and inspected your return, we'll let you know if your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to process it.
My item arrived damaged, faulty or wrong. What should I do?
Please check your order when it arrives and email us straight away at classaretail@gmail.com so we can put it right.
Payment
Is it safe to pay on your website?
Yes. Our checkout is provided by Shopify and your payment details are encrypted. See our Security page for more.
Gift cards
Can I return a gift card?
Gift cards can't be returned or refunded. See our Gift Card T&Cs.