Refund policy

Changed your mind

You have the right to cancel your order for any reason within 14 days of the day you receive your goods (or the last item, if your order arrives in more than one delivery). You don't need to give us a reason.

To cancel, email us at classaretail@gmail.com with your order number and the item(s) you want to return. You have a further 14 days from telling us you want to cancel to send the goods back to us. We'll reply with the return address and instructions on how to send your package. Please contact us before sending anything back so we can arrange this.

If you're returning an item because you've changed your mind, you're responsible for the cost of sending it back to us. We recommend using a tracked service, as you're responsible for the item until it reaches us.

Please take reasonable care of the goods while they're with you. You can open and inspect them as you would in a shop, but if you've handled them more than is needed to check what they are and how they work, we may reduce your refund by the amount their value has fallen. Items should be returned in their original packaging where possible, with the receipt or proof of purchase.

 

Faulty, damaged or wrong items

Please inspect your order when it arrives and contact us as soon as possible if an item is faulty, damaged or not what you ordered, so we can put it right.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If your item is faulty, you can reject it and get a full refund within 30 days of delivery. After 30 days, you're entitled to a repair or replacement and, if that isn't possible or doesn't fix the problem, a price reduction or a refund. You can bring a claim up to 6 years after purchase (5 years in Scotland). If an item is faulty, damaged or not what you ordered, we'll cover the cost of returning it.

 

Items that can't be cancelled or returned if you've changed your mind

The right to cancel doesn't apply to goods made to your specification or clearly personalised, goods that could spoil quickly, sealed goods for health or hygiene reasons that you've unsealed after delivery, or gift cards. This doesn't affect your rights if an item is faulty, damaged or not as described.

 

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

 

Refunds

We'll refund you within 14 days of receiving your goods back, or of you giving us proof that you've sent them back, whichever is earlier. We'll let you know once we've received and inspected your return. Refunds are made to your original payment method, and your bank or card provider may take a little longer to show the refund. We'll also refund any standard delivery cost you paid. If more than 14 days have passed since we received your return and you haven't been refunded, please contact us at classaretail@gmail.com.

This policy does not affect your statutory rights.