We want every customer to be able to shop with us easily and be treated fairly. Anyone can find themselves in a vulnerable situation at some point, for example because of illness, disability, bereavement, financial difficulty, age or other life events.
How we can help
- We can take extra time with you and explain things clearly, in writing if you prefer.
- With your permission, we can speak to someone you trust who is helping you.
- If your circumstances have made it hard to deal with an order, a return or a problem, tell us and we'll take them into account when looking at how we can help.
Letting us know
If there's anything that would make it easier for you to shop with us, email us at classaretail@gmail.com. You only need to share as much as you're comfortable with.
Your information
Any information you share with us about your circumstances will be kept confidential and used only to support you, in line with our Privacy Policy.